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FAQ

FREQUENTLY ASKED QUESTIONS

Q. Do you advertise, evict and go to court for the owner?

“Depending upon the county, we are able to do all of this.”  Terri Clair, Managing Broker and Principal

Q. In what geographical areas are you comfortable managing property?

“We operate all across the Atlanta metropolitan area.  We have offices in Roswell and Ellijay but our agents work from home and manage property in the areas where they live.”  Terri Clair, Managing Broker and Principal

Q. What benefit will I realize from working with you?

 “Your properties will be well managed and you will be well informed.  We will listen to you—learn about your expectations and then seek to deliver on them.  You will be able to relax knowing that your investment is being professionally managed.”  Terri Clair, Managing Broker and Principal

“There are many, but mostly you will have peace of mind knowing that your property is being well managed.  You can go on with your life and leave the heavy lifting to us.”   Dan Wilhelm, Executive Broker and Principal

Q. Does your company have extensive experience in property management?

 “Yes, I formed this company in 2008 but I started in professional property management back in 1997.  I am also an investor with a personal inventory of homes.  So I know what it feels like to be a landlord.  You may also find it interesting that I do not self-manage anymore, although I am absolutely capable of doing so.  Rather, I have hired my own agents handle my portfolio.  This allows me to work on my business and not be burdened by the day-to-day issues that are inherent in the rental business.  I do a lot of training for my agents.  In fact, I require them to take 21 hours of classroom instruction from me before I even allow them to perform property management services for our company.”   Dan Wilhelm, Executive Broker and Principal

Q. How can you help me avoid the hassles of self-management?

 “We are a full-service property management company.  You can be as involved as you choose in daily operations.  Our objective is to pair each landlord client with one agent that will serve as both your leasing agent and property manager.  You would have this sole person to talk to about your goals and expectations with your investments.  Our experience shows us that our clients love this concept.” Terri Clair, Managing Broker and Principal 

Q. Can you help me in preparing for my income tax filing, as regards my investment property?

“Yes, we will provide you an IRS Form 1099 along with an annual statement detailing all revenues and expenses for the year.  The IRS loves it when investors use a professional property manager because they feel comfortable that there is less likely to be fraud or tax evasion.”  Dan Wilhelm, Executive Broker and Principal

Q. Can you help me with terminating a lease on a noncompliant tenant?

 “Sometimes this is necessary.  When necessary, we are comfortable in the courtroom because we've been there many times over the years and we are thoroughly familiar with the landlord tenant laws.  Our proprietary lease has also been tried and tested for years.”  Dan Wilhelm, Executive Broker and Principal

Q. Can you help me with maintaining my property?

“Yes, we have dozens of established relationships with local vendors.  All are required to have workman's compensation and general liability insurance.  Many of our vendors charge special discounted rates because we are able to offer them some economy of scale.  We also have a maintenance company that does handyman work that 3 Options Realty owns.  Any work done by this outfit is at least 10% below market rates.  We are aware that maintenance is a big profit center for many property management companies, but we prefer to let it be a marginal for profit operation that gives our landlord clients great service at better than market prices.”  Terri Clair, Managing Broker and Principal

Q. WHAT WOULD IT COST ME TO EMPLOY YOU

“I'm happy to answer this question, but I want you to know that the true cost of investing in real estate is poor management.  Turnover and bad tenants are the result of poor management.  These conditions will destroy your cash flows and any minor savings you might glean from a discounter will be more than exceeded.  That said, only to tell you that we are NOT a discount broker.  We charge a fair price and deliver on our promises.  We charge 8% per month for management.  We only collect this when the property is occupied and when the tenant is paying rent.  We charge one month's rent as a marketing/leasing fee.  By the way, we are averaging under ten days on market right now.  We also charge an annual renewal fee equal to 1/2 of one month's rent.”  Terri Clair, Managing Broker and Principal

Q. Will your services help me protect my investment?

 “Yes, because we know the laws.  We also put our company name on the lease as the landlord.  Disputes are directed at the property management company not the owner, in most cases.  If you’re in the process of shopping for a property manager, ask them who is named on their lease as landlord.  Are they willing to stand up and protect you?  You need to know because many property management companies do not.  We also have solid policies and a battle tested lease.  We have never lost a legal battle yet.”  Dan Wilhelm, Executive Broker and Principal

Q. How can you help me make more money with my investment property?

 “A well managed property will return a better investment for the owner.  We will put in well qualified tenants and manage that relationship to ensure that they are happy and want to stay for years, hopefully. Tenant turnover is the biggest cost to owning an investment property.  We will also help you achieve the highest rents that the market will allow.”  Terri Clair, Managing Broker and Principal

“Owning an investment property can be costly if a landlord is inexperienced.  Using my own experience as an example, I began investing back in 1997.  I thought I was ready for it then, but I was not.  I got lucky though and made it through, but only because I had the opportunity to immerse myself in the profession.  I remain an investor today and I have learned how to maximize my investments.  The same systems I developed and learned to use for my own personal assets we use for our landlord clients.”  Dan Wilhelm, Executive Broker and Principal