What to Do When Your Property Manager Ignores You

Owning rental property is daunting and comes with many responsibilities. As a property owner, having a property manager…

Owning rental property is daunting and comes with many responsibilities. As a property owner, having a property manager can be a convenient way to handle renting out your residential or commercial space. However, what happens when your property manager disappears or ignores your communication attempts? At 3 Options Realty, we understand the frustrations of dealing with experienced or untrustworthy property managers and recommend the following steps to help you handle the situation.

Document Your Attempts to Contact Them

The first step is to record all your attempts to contact your property manager. Note down the dates and times of your calls, emails, or messages and any responses you receive (or lack thereof). A record of your efforts can be valuable if the situation escalates.

Try Different Communication Channels

If you’ve been using email to contact your property manager but are unsuccessful, try reaching out through other channels, such as phone calls or even in-person visits to their office if practical. Some property managers prefer specific communication methods to others.

Be Persistent, But Polite

While it is frustrating to feel ignored, it’s essential to remain polite and professional in your communications. Being aggressive or confrontational is not likely to yield positive results and could affect your relationship with the property manager.

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Contact the Property Management Company

After several failed attempts to reach your property manager directly, contact the property management company they work for. Explain the situation calmly and provide documentation of your attempts to communicate. The company can intervene and facilitate communication or provide you with alternative solutions.

Seek Legal Advice

If the lack of communication persists and affects the management of your property, it may be time to seek legal advice. A lawyer specializing in landlord-tenant disputes can advise you on your rights and options. Legal professionals can also help you understand any contractual obligations your property manager has breached.

Consider Finding a New Property Manager

Even after following these steps, resolution is only sometimes guaranteed, and you should hire a new property manager to fulfill the duties required. With all the different service providers on the market, considering experience, references, and history is essential to ensure you make the right choice. Look for a reputable property management company with a track record of excellent communication and customer service. Transitioning to a new property manager may involve some logistical challenges, but it could be the best solution for maintaining the smooth operation of your rental property.

Dealing with unresponsive property managers is frustrating, but it’s essential to approach the situation calmly and methodically. By following these crucial steps, you can take a more proactive approach to address the issue. If communication remains a persistent problem, explore the option of finding a new property manager who can better meet your needs and expectations. Contact us at 3 Options Realty and schedule a consultation with our experts today to enjoy exceptional property management services.