How to Handle Tenant Emergencies
How to Handle Tenant Emergencies
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Nov 15,2022

How to Handle Tenant Emergencies

Landlords and property managers must ensure tenants live comfortably. This entails addressing emergencies and providing routine maintenance to mitigate minor issues before they get out of hand. At 3 Options Realty, we believe that "if it can’t wait until tomorrow, it is an emergency." Whether you are dealing with a plumbing leak, no hot water, sewer backup, or any other emergency, we will rectify the problem before it gets out of hand. As a rental property owner, it is crucial to handle and prevent emergency repairs. Still, if you have a busy schedule, it may be time you hire a property management company. Here are some ways you can tackle tenant emergencies.

Always Be Prompt

The sooner you address a problem, the better it is for your property and the quality of life for your tenants. Please don’t let any repairs exceed three days before rectifying the issue, especially if you are dealing with an emergency. Tenants appreciate landlords or property managers who quickly fix problems, reducing vacancy rates and long-term repair costs. The last thing any property owner wants is a small leak turning into a flood, hence the need to act fast before things get out of hand.

Maintain Professionalism

It would help if you always were accommodating and respectful, even during the holidays. Emergencies can happen, causing a lot of frustration and inconvenience. Tenants usually lack the expertise and tools required to handle repairs, and it is up to you to ensure they get the help they need. Our property management company maintains professionalism to ensure your tenants get the services they deserve.

Determine if it’s an Emergency

Before hiring a professional repair service, ensure you are dealing with an emergency. Some tenants don’t understand the difference between an actual emergency and a minor issue they can fix themselves. You may hire a plumber to handle a plumbing issue only to find a minor drain clog. Our highly trained property managers leverage extensive knowledge and expertise to conduct in-depth inspections before recommending a suitable action.

Set Expectations

Always clarify what you will do in an emergency before a tenant signs the lease agreement. If tenants know how far you are ready to go, they won’t place unreasonable demands or expectations. This goes a long way in avoiding frequent repair calls and saves you money that could have been used to handle minor issues tenants can fix themselves. Many tenants prefer landlords who are honest about the extent of their capabilities.

Maintain Good Communication

Even if you can’t handle the problem, always maintain an open line of communication with your tenants. Pick up their calls and listen to their concerns. This is the only way to build trust and encourages them to keep you informed about the condition of your property. Our property management company has a list of professionals ready to help you address any problem without breaking the bank.

It is difficult to predict when an emergency may occur, but you can be prepared before things get right. Contact us at 3 Options Realty and schedule a consultation with our team of experts. We guarantee exceptional property management services at competitive market rates.

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We use professional market research to determine fair-market rent, and we use broad market advertising to reach a large audience. Our agents will also help you prepare your property and skillfully present your property. Prospective tenants will undergo comprehensive interviews and background screening before we negotiate with them the rental agreement using our proprietary, attorney-reviewed forms.