Training Your Staff to Protect Tenant and Owner Data

A vital task for property managers is gathering information from landlords and tenants. This information can help to…

A vital task for property managers is gathering information from landlords and tenants. This information can help to collect rent, keep emergency contacts, transfer money, and verify prospective renters. It is advisable to keep crucial information like social security numbers, credit history, credit card numbers, and addresses secure throughout the tenancy. Once the tenant vacates, delete the data to prevent hacking. As a reputable property management company, 3 Options Realty can help you prepare your staff to detect and address cybersecurity issues.

Threats to Your Business

The first step to preparing your staff against cyberattacks is knowing what they are up against. While most hackers access systems remotely, some use more complex ways. Let’s delve into the potential threats to your business to help you make informed decisions.

Malware

Malware refers to a program hackers use in different cyber threats to infect computers. Hackers program malware for certain reasons, including tracking keyboard strokes, downloading files, and locking the device. The most common malware includes viruses, Trojan horses, and botnets. Malware can slow down your system, prevent applications from downloading, and steal information. Property managers should look out for malicious websites and phishing scams, as they are the primary sources of malware.

Phishing Scams

Phishing scams are messages, or emails designed to entice recipients to clink on a link. Scammers usually pretend to be someone you know or a reputable institution, such as a local municipal department or bank. When you click the link, it downloads malware into your system or leads you to a site that requires filling private information. Once the hacker gets the information, they can steal your identity or cause serious damage to your property management company in Peachtree City.

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Malicious Sites

Malicious websites often appear legitimate, but end up causing more harm. Some websites spread false information, while others lure users with downloads that hide malware. Most websites disguise themselves as ads in social media feeds, attracting unsuspecting users to download compromised files.

Phone Scams

Lastly, a good phone scam entails using a robotic voice or a real individual threatening to freeze your assets, or even your arrest if you don’t comply. Educate your property managers to recognize phishing scams through social media, emails, and phone calls. You can also get the proper resources from the National Cybersecurity Alliance to help you get started.

How to Train Your Staff

As stated, hackers can access your network in several ways, compromising the safety of vital information. If a member of your team receives these scams and gives our company data, it can put your residents, business, and owners at risk. With that in mind, scheduling routine training sessions keeps your staff alert and prevents the risk of hacking.

Train your staff to use a strong password on all devices and a two-step verification. Also, restrict internet access in the office and install anti-virus software to identify and eliminate threats early. While it is challenging to keep hackers away, training your staff equips them with the tools to protect business, tenants’, and owners’ information. Contact us at 3 Options Realty and schedule a consultation with our experts to keep data secure and increase your ROI.